At Elegance Upholstery, we are committed to providing high-quality craftsmanship and service. As a small business, we operate with limited margins, so our return policy is designed to be fair while protecting our ability to continue serving the community.

Custom Work & Services

All upholstery services, custom-built items, foam cuts, and special orders are final sale and non-refundable. Due to the personalized nature of these projects, we cannot accept returns or offer refunds once work has begun or materials have been ordered.

If there is an issue with workmanship, please contact us within 7 days of pickup or delivery. We will assess the concern and, if the issue is covered under our workmanship guarantee, we will repair it at no additional charge.

Retail Products (Tools, Adhesives, Fabrics, etc.)

We accept returns on eligible unopened and unused retail items within 14 days of purchase, provided the item is in its original condition and packaging. A proof of purchase is required. A 15% restocking fee may apply.

Customers are responsible for all shipping costs associated with returning products. We recommend using a trackable shipping method, as we are not liable for returns lost in transit.

Non-returnable retail items include:

• Custom-cut fabrics or foam

• Clearance or discounted items

• Opened adhesives, chemicals, or tools

Shipping Damages or Fulfillment Errors

If your order arrives damaged or incorrect, please contact us within 3 business days of delivery. We will arrange a replacement or refund as appropriate. Please keep all packaging materials and provide clear photos of any damage.

Cancellations

Orders for custom work may be canceled within 24 hours of deposit, provided that no materials have been ordered and no work has begun. After this period, deposits are non-refundable, as they cover consultation, planning, and material procurement costs.